Support¶
- Troubleshooting — fixes for common problems
- FAQ — answers to questions customers ask most
- Warranty — coverage and how to claim
- Glossary — terms used in these docs
Contact us¶
Email: innovate@panoculonlabs.com
To help us help you quickly, include:
- the camera model (Mono, Stereo, Stereo GS, Wrist Kit) and, if you know it, the firmware version;
- what you did, what you expected and what happened — including the status light colour and pattern;
- for recording problems, the affected files (
.mp4,.imu,.vts) if you can share them.
Developers: report SDK and toolkit issues on GitHub — Trinet-SDK · Trinet-tools.
Sales and orders: panoculonlabs.com/trinet or innovate@panoculonlabs.com.